A couple of generations ago, a telephone conference call was a high-tech way to hold business conversations. But these days, it’s hard to even define what a business conversation is. Businesses communicate with colleagues, partners, and customers through phone, email, text messaging, and video conferencing—each of which is a form of conversation. Making today’s communications even more complex, an increasing…

VoIP is an acronym for "voice over Internet protocol," and it offers businesses a new, reliable and cost-effective way to manage their telecommunications needs. Rather than relying on traditional land lines or cell phone service, VoIP technologies allow you to make and receive calls online. Companies that offer VoIP services typically have special packages for businesses, with prices that tend to…