When call centers first became a business necessity, it was expected that customers were placing their calls from a home or office land-line, during normal business hours. Since then, telecommunications technology has birthed an impressive array of versatile communication options, allowing users much greater flexibility – and demanding commensurately more of the companies that serve those customers. The numerous and…

A sales rep in your office. A vendor en route to a job site. A customer located across the country. Just a few years ago, the thought of these three far-flung associates engaged in real-time meaningful collaboration seemed unrealistic. But today, unified communications (UC) make possible video conferencing, instant messaging, remote printing, and other technologies that dramatically improve the collaborative…