Dave’s career began in IT in 2001 and has evolved over the years, most recently focusing on data center. His experience has come full circle as cloud services and the “next generation computer” combines both infrastructure and desktop services. “I joined ITC because ITC’s portfolio of products and services are cutting edge and it’s great to see how we can…
Tim sees himself as different from other sales professionals. “I don’t preach change for change’s sake. I only recommend change if it makes sense for my customer, providing features that will get the business where it wants to be and if that change is right for the company’s bottom line.” He understands where his customers are coming from. “Some people…
We live in an age when tools and information are so accessible; it seems like waste of money to hire an “expert.” That’s the message from big box home improvement stores and many web sites… you can buy anything and start any project. Get into trouble? A quick search on the Internet will tell you how to fix the problem.…
Voice over Internet Protocol allows telecommunications to do much more than Alexander Graham Bell ever imagined. Initially, his invention was intended to improve the telegraph system. Only one message could be sent at any one time and the usefulness of communicating vast distances in seconds meant that many people wanted to use this tool. The challenge to find a way…
Switching to VoIP (voice over internet protocol) is a great way to associate positive action with that tired phrase, “Do more with less.” Most VoIP services are more than competitive… often they are priced much, much less expensive than traditional phone service. Your business can move to an operating expense model and away from a capital expense model. You can…
The business marketplace has always been a dynamic entity, in which time-tested methods become ever-more streamlined and altogether new ones take the stage. This inevitable evolution and inception of key trends - sometimes from historically disparate avenues – usually work in tandem to bring platforms together, with the all-important common goals of saving time, making money and increasing reach.…
When it comes to project completion, the best laid plans of mice (or trackpads) and men often go astray. Roadblocks seem to appear at every turn, often the result of the lack of time/opportunity to collaborate, limits on the ability to share information or the combination of both. The logistics involved in working on a project can be as…
When call centers first became a business necessity, it was expected that customers were placing their calls from a home or office land-line, during normal business hours. Since then, telecommunications technology has birthed an impressive array of versatile communication options, allowing users much greater flexibility – and demanding commensurately more of the companies that serve those customers. The numerous and…
A sales rep in your office. A vendor en route to a job site. A customer located across the country. Just a few years ago, the thought of these three far-flung associates engaged in real-time meaningful collaboration seemed unrealistic. But today, unified communications (UC) make possible video conferencing, instant messaging, remote printing, and other technologies that dramatically improve the collaborative…
Cloud-based conferencing is not just about going with the trend. It is a key instrument in improving business communications in a digitized landscape. Its benefits are not only enormous but crucial in delivering the highest possible quality of the communication experience for both business users and customers. In an increasingly online world, it is a practical alternative for businesses of…
