Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable. The Cloud is changing the way businesses communicate. Businesses have a unique opportunity to capitalize on…
Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience. Giving customers access to voice, chat, email and self-service options is critical, but there is more to it than that. What makes a company’s customer contact center a real game-changer is the ability to deliver a synchronized omnichannel customer experience. An omnichannel contact center platform…
Longtime customer Max Restaurant Group with multiple locations spread over three states was looking for a way to centralize communications for their ten current sites and to reduce the costs of their growing business. ITC recommended and implemented a Unified Communications Solution that has migrated their phone systems to the Cloud. The move has allowed them to centrally control each…
ITC successfully assisted a Financial Services Firm located in Stamford CT on a Hosted Exchange Project. During a WAN Op consultation, it was revealed that their in-house Exchange administrator had left the company, leaving the responsibilities of maintaining hardware, installing security updates, and daily backup to the Network Manager and the CTO. The added responsibilities of maintaining an on premise Exchange…
As many of you know I am a cycling enthusiast and have sat on the board at my local YMCA. I have been participating in the Spin-a-thon the past couple years and will be sponsoring the event this year. This Spin-a-thon helps raise money for the LIVESTRONG Foundation. LIVESTRONG is an amazing organization and the program at the YMCA helps…
Dave’s career began in IT in 2001 and has evolved over the years, most recently focusing on data center. His experience has come full circle as cloud services and the “next generation computer” combines both infrastructure and desktop services. “I joined ITC because ITC’s portfolio of products and services are cutting edge and it’s great to see how we can…
Tim sees himself as different from other sales professionals. “I don’t preach change for change’s sake. I only recommend change if it makes sense for my customer, providing features that will get the business where it wants to be and if that change is right for the company’s bottom line.” He understands where his customers are coming from. “Some people…
Hello and welcome to the Infinite Technology Consulting blog. As you can see, we’ve recently launched our new website and are very happy to share our new look with the world. There are so many exciting changes happening in the telecom and IT world today that it makes my head spin. And we like to talk about how it affects us,…
