Voice over Internet Protocol allows telecommunications to do much more than Alexander Graham Bell ever imagined.
Initially, his invention was intended to improve the telegraph system. Only one message could be sent at any one time and the usefulness of communicating vast distances in seconds meant that many people wanted to use this tool.
The challenge to find a way to send multiple messages over the same line lead to discovering how voice could be transmitted. This is much more efficient way of communicating as does not require messages to be broken down letter-by-letter nor does anyone need to learn Morse code.
VoIP offers several ways to build on that initial productivity gain.
- A computer can route calls and you can reassign a receptionist to a more productive role. As this is a customizable feature, you can make the routing feature fit your business model and reduce frustration for callers. For example, there is no need to create an elaborate set of tiered questions and callers can get to the right person quickly and easily.
- A computer never takes breaks or goes off the clock… so you never miss a call. Customers will receive the impression that you respond 100% of the time, matching the right person at the right time. Computers can also route calls to phones not physically present in the main office. This is good for field sales personnel who want to maintain a customer relationship with a high degree of reliability and trustworthiness.
- A customizable system can streamline employee messaging systems. Field employees can use mobile devices or an office phone to access the same inbox, making it less likely to miss an important call and easier to manage customer requests.
The best news is that all of this extra productivity is pure profit. There are no extra expenses to retrofit new equipment. These features are readily available with any quality VoIP system.
Ask Infinite Technology Consulting today for a free consultation and learn how you can gain hours of extra manpower every day with VoIP.
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